Solutions

Speech

Speech technology is used in a variety of contexts ranging from contact centres with a variety of services to companies offering one service, such as booking a taxi. It can be used to replace complex menus, and to automate services such as paying a bill, or ordering a product.

 

One of the main reasons companies decide to use speech technology such as speech recognition or call routing is to get customers to the most appropriate person or service quickly avoiding the need to wait in queue, and to take away the more mundane tasks that an operator performs.

 

Some of the issues for contact centres include:

• Lengthy queues
• Transferring customers
• The cost of hiring, and training staff
• Verifying the identity of customers.

These can be successfully addressed using call routing, speech recognition and speaker verification. Read more about using speech technology to reduce costs and keeping customers happy in this paper.

The VerifyMe team works with you to find a solution that can drive cost savings and increase customer satisfaction. We welcome the opportunity to:

• Analyse your current touchtone, web and speech contact centre systems and agent tasks
• Examine your business requirements
• Identify the business motivation to deploy an automated speech system
• Provide written and audio sample dialogs
• Provide live demonstrations of industry relevant voice automated speech systems.

IP Contact Centre

As technology gives the consumer access to more and more media options the demand on businesses to cater for these innovations increases rapidly. Changes in the workplace have also meant businesses have to think differently about how and where the staff work.

 

The VerifyMe IP Contact Centre solution has all the features necessary for the modern business and can be tailored to suit. It may be deployed as an On-site or as a Hosted solution. Features include;

• Inbound telephone calls with Interactive Voice Response and live agents
• Outbound telephone calls with preview and predictive dialling
• Computer calls from the web with keyboard chat, joint browsing, voice, video, and collaboration
• Email, messages
• Voice and fax messages
• Wireless messages, SMS
• Seamless routing and transferring across the organisation
• Agents can be in one location or across multiple locations.

If you're looking for a solution, talk to us